Meet Our Administrative & Client Care Team
Our team ensures your experience at LifeWorks is seamless, compassionate, and stress-free.
Client Financial Care Coordinators
Administrative Director: Michele Minninger
Collaborative Partner: Megan Collett
MISSION:
To ensure a seamless, transparent, and stress-free financial experience for every client at LifeWorks. By masterfully navigating insurance and billing, the Client Financial Care Coordinator protects the therapeutic relationship—allowing therapists to focus on clinical care while ensuring the practice remains financially healthy and sustainable.
KEY RESPONSIBILITIES
Insurance Advocacy: Act as the primary liaison between clients and insurance companies, ensuring claims are processed correctly so clients receive the full benefits they are entitled to.
Network Integrity: Manage the application and credentialing process for insurance networks to expand affordable access to care for our community.
Claim Resolution: Proactively resolve unpaid or denied claims, treating every “non-payment” as a puzzle to solve on behalf of the client’s peace of mind.
Third-Party Coordination: Arrange and manage specialized billing for private pay or third-party payers with a high level of discretion and professional care.
Therapist Partnership: Provide proactive, empathetic communication to therapists regarding unpaid invoices or claim statuses, ensuring they are never “caught off guard” by financial administrative issues.
Voucher Management: Execute BCBS Voucher distribution three times per month, ensuring therapists have accurate and timely data regarding their clinical earnings.
System Expert: Serve as the internal expert for Simple Practice and Square billing, troubleshooting daily transactions to ensure a smooth “check-out” experience for clients.
Compassionate Collections: Manage declined cards and outstanding balances with a “client-first” approach, finding solutions that honor the client’s dignity while maintaining practice policy.
Process Optimization: Under the direction of the Administrative Director, continuously audit and improve billing workflows to reduce “financial friction” for new and returning clients.
THE "CLIENT CARE" DIFFERENCE
As LifeWorks continues to grow across our four locations, we are constantly looking for ways to better align our operations with our core mission: helping clients move from chaos to wholeness. A vital part of that mission is ensuring that the financial side of therapy is handled with the same level of care and intentionality as the clinical side. In this role, success is not just measured by a “zero balance,” but by the clarity and ease a client feels when they walk through our doors. When the billing is handled with excellence, the “chaos” of the financial world stays outside the therapy room.
Client Intake & Journey Advocates
Lead Advocate: Jennifer Etheridge
Collaborative Partner: Dee Negrete
MISSION:
To serve as the welcoming “front door” of the practice, ensuring that every client’s first interaction with us is rooted in empathy, clarity, and hope. The Client Intake & Journey Advocate manages the logistics of entering therapy—scheduling, paperwork, and communication—so that the administrative process feels like the first step in the client’s healing journey rather than a barrier to it.
KEY RESPONSIBILITIES
Primary Engagement: Lead all initial client communications via phone, email, and text with a warm, clinical-first approach that validates the client’s courage in reaching out.
Seamless Intake: Guide new clients through the intake paperwork process, ensuring they feel supported and informed as they prepare for their first session.
Waitlist Advocacy: Actively manage the waitlist, checking in with waiting clients to ensure they feel “seen” and prioritizing their placement as soon as care becomes available.
New Client Matching: Expertly manage new client scheduling by identifying the best therapist “fit” based on the client’s specific needs and the clinician’s specialty.
Care Continuity: Support existing clients with rescheduling and calendar management, ensuring their treatment plan remains consistent and uninterrupted.
Clinical Synergy: Document and communicate the client engagement process clearly with individual therapists via email or text, ensuring the clinical team is fully prepared for every new and returning session.
Late-Cancel Management: Handle cancellations with a balanced approach—extending empathy for the client’s circumstances while gently upholding practice policies to protect the therapist’s time.
Calendar Optimization: Provide comprehensive calendar and schedule support to maximize the practice’s capacity to serve the community, ensuring no “healing space” goes unused.
Process Optimization: Under the direction of the Administrative Director, continuously audit and improve billing workflows to reduce “financial friction” for new and returning clients.
THE "CLIENT CARE" DIFFERENCE
We know that taking the first step to seek support requires a great deal of courage, and we are honored that you’ve chosen to invite us into your journey. Our Client Intake & Journey Advocates work to ensure that your transition into therapy is as smooth and supportive as possible. They are here to help you navigate the initial logistics so that when you sit down with your therapist, you can focus entirely on your path toward healing and redemptive intimacy. In this role, success is defined by how safe a client feels before they even meet their therapist. By handling the “chaos” of scheduling and paperwork with excellence and grace, the Client Intake & Journey Advocates create the peace of mind and structure necessary for the clinical work to begin.